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enka·ta

About Enkata, From the desk of the President CEO, Dave Stamm My experience building the software foundation for what is now known as CRM has exposed me to hundreds of the world’s top service organizations. One thing these organizations have in common is that they all worry about the rising administrative cost associated with the performance of people and processes. I have found that top performing organizations were driven by three key factors: motivation, training and getting it right the first time. While these are simple concepts, flawless execution can make the difference between a good company and a great company. On MotivationPeople work harder when they know that their incentives and pay are linked directly to their performance. Linking incentives and promotions to well understood, numeric goals that drive business impact is critical to creating a highly motivated, top performing organization. On Training Investing in training seems obvious, but the key to effective training is identifying the right people to train on the right skill or competency. That can only be determined by measuring each person’s performance for tens of individual skills, and comparing their performance versus peers at the individual skill level. On getting it right the first time Rework and redo saps productivity from any organization. Much of the rework is due to systemic, operational failures in processes and individual behaviors rather than one-off issues. Yet, current organizational tools are not effective in discovering and quantifying the source of rework. For service organizations looking to take the next step in driving operational performance, Enkata has much to offer. Our products are uniquely focused on the three key areas that drive improved performance. Our Best in Class Analytics and Workflow are the foundation to delivering the gains in productivity and quality that leading service organizations have been waiting for. We look forward to working with you.

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